Receptionist - Male

ABOUT LIBERTY CENTRAL SAIGON CENTRE HOTEL

Located in one of the busiest hubs of Ho Chi Minh City, on the fashionable and trendy Le Thanh Ton Street, Liberty Central Saigon Centre Hotel is in walking distance to all of the city’s most renowned icons. With modern décor and a team that are celebrated for being kind, helpful and friendly, our international 4-star standard is in a preferred and affordable locale.

We offer an array of meeting, dining and other hotel facilities and services for guests in Ho Chi Minh City for business, meetings or a relaxing holiday. Comfortable and memorable, Liberty Central Saigon Centre Hotel is a haven amidst this cosmopolitan city

 

 

 

 

 

MAIN RESPONSIBILITIES

  • To perform check-in and check-out procedures.
  • To check and make keys for guests and make reports on condition of guests and security.
  • To understand, update and provide information related to reservation business, service and to promote other products of the company.
  • To answer phone calls and provide information of the hotel (in accordance with proper procedures and policies of the hotel).
  • To record all urgent or unusual calls and report if needed or required.
  • To take all information of customers via phone calls, mail or email. Welcome, take care and support guests during their stay as well as during check-in and check-out procedures.
  • To check, control outgoing calls, ensure all calls are counted in bills and payment requests.
  • To check, follow up revenue from phone, adjust when needed.
  • To keep strongbox safe.
  • To record and check rack rates, update the prices applied for specific types of guests (according to prescription of Marketing and Reservation Department.
  • To check and make keys for guests and make reports on condition of guests and security.
  • To exchange foreign currencies.
  • To sell rooms for drop-in guests, support in receiving bookings when needed.
  • To receive alarm requests of guests, to make lists and forward to staff on night shift.
  • To make daily, monthly reports relating to revenue.
  • To handle all complaints of guests with authority allowed. Timely report all issues or complaints, comments of guests to Front Office supervisor or higher authorities.
  • To support relevant departments.
  • To implement other tasks assigned by superior.
  • Other tasks requested by General Manager and Head of Department.
GENERAL REQUIREMENTS
  • Diploma or Degree in Hotel Profession.
  • Experience in field of Customer Service or Reception.
  • Extremely high spirit of Customer Service.
  • Computer skills: Proficient in Microsoft Office.
  • English: Good communication skills.

 

HOW TO APPLY FOR THIS JOB?    

Please email an updated CV to: Recruitment.lcc@libertyhotels.com.vn

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