Receptionist

ABOUT LIBERTY CENTRAL NHA TRANG HOTEL

Located in Nha Trang – the city of blue sea & white sands, Liberty Central Nha Trang is the first urban resort of Liberty Central Hotels. Just about 40 minutes  from Cam Ranh International airport through a scenic drive, this hotel offers perfect blend of local charm & international standard services. Our newest 4 star  hotel proudly boast 227  well appointed guest rooms with gorgeous oceanview and easy access to the beach.

 

 

 

 

 

MAIN RESPONSIBILITIES

  • To perform check-in and check-out procedures.
  • To check and make keys for guests and make reports on condition of guests and security.
  • To understand, update and provide information related to reservation business, service and to promote other products of the company.
  • To answer phone calls and provide information of the hotel (in accordance with proper procedures and policies of the hotel).
  • To record all urgent or unusual calls and report if needed or required.
  • To take all information of customers via phone calls, mail or email. Welcome, take care and support guests during their stay as well as during check-in and check-out procedures.
  • To check, control outgoing calls, ensure all calls are counted in bills and payment requests.
  • To check, follow up revenue from phone, adjust when needed.
  • To keep strongbox safe.
  • To record and check rack rates, update the prices applied for specific types of guests (according to prescription of Marketing and Reservation Department.
  • To check and make keys for guests and make reports on condition of guests and security.
  • To exchange foreign currencies.
  • To sell rooms for drop-in guests, support in receiving bookings when needed.
  • To receive alarm requests of guests, to make lists and forward to staff on night shift.
  • To make daily, monthly reports relating to revenue.
  • To handle all complaints of guests with authority allowed. Timely report all issues or complaints, comments of guests to Front Office supervisor or higher authorities.
  • To support relevant departments.
  • To implement other tasks assigned by superior.
  • Other tasks requested by General Manager and Head of Department.
GENERAL REQUIREMENTS
  • Diploma or Degree in Hotel Profession.
  • Experience in field of Customer Service or Reception.
  • Extremely high spirit of Customer Service.
  • Computer skills: Proficient in Microsoft Office.
  • English: Good communication skills.

 

HOW TO APPLY FOR THIS JOB?    

Please email an updated CV to:  Recruitment.lcn@libertyhotels.com.vn

Sumbit online:
Back

Odyssea Newsletter

Please enter your email address for future updates.

Thank you for signing up

2015 © ODYSSEA HOSPITALITY. ALL RIGHTS RESERVED.