ODYSSEA HOSPITALITY MANAGEMENT COMPANY IS CURRENTLY RECRUITING THE FOLLOWING POSITIONS FOR ITS FLAGSHIP HOTELS:
Key Account Manager
Department: Sales & Marketing
Employment type: Full time
Properties: Odyssea Hospitality
Location: Hochiminh, Vietnam
Expected starting date: 26/12/2018
About Odyssea Hospitality
With international standards, high expertise and local understanding being the root of our management, Odyssea Hospitality is a hospitality management company that was found in 2013 with extensive experience and a diverse portfolio of thriving hotel brands throughout Vietnam. As a company with a prominent reputation in the industry, our Executive Team combined brings over 20 years of experience with diverse backgrounds and proven track records of success. We pride ourselves on the foundation of our main pillars, including: customer satisfaction, employee training and development, close relationships with owners. Driven by passion, we value quality over quantity and partnerships over share.
Offering a comprehensive range of services from concept to development, design, technical services to day-to-day operations from economic to luxury brands, Odyssea Hospitality stand together with privileged investors and selected partners to ensure sustainable results and profitability.
Evaluate partnerships within your portfolio
Understand the baseline requirements for Hotel Chain performance & ensure your portfolio is free of barriers to book – at all times
Develop products & business development opportunities to overindex growth targets
Responsible for developing and maintaining strategic business relationships with Key Accounts to promote brand awareness and maximize sales.
Achieve and exceed assigned sales targets, KPI’s, budgets and business goals.
Manage the planning and implementation of sales and promotional plans at store level.
Liaise with the field team to promote the effective execution of sales and promotional plans.
Maintain close contact with Key Accounts, highlighting planned strategies to develop profitable business and gathering information for future business plans and initiatives.
Analyze sales performance and promotional effectiveness of assigned accounts by regularly reviewing and reporting on sales performance, sales forecasts and market trends.
Understand, develop and implement the Key Brand messages, distribution and marketing strategies.
Work with key customer data systems (Global Company or Wholesales) on customer premises as required, to assist with stock control and coordination.
Deliver an exceptional level of customer service to account customers.
Gather business intelligence, monitor competitor activity and report on developments.
Manage forecasting and budget development process for Key Accounts.
Manage all administrative duties related to Key Accounts
Undertake review of trading terms annually or as required within assigned approval guidelines.
Manage the delivery of customer expectations via reasonable operational processes taking full account of customer services
Plan and propose tourism tradeshow, domestic or overseas sales call trips, make sure you join at least 3 tradeshows or roadshow, 03 domestic sales trip and 01 overseas sales trip a year
Prepare, edit and manage sales SOP, implement or corporate with DOS to deploy training for hotel sales teams
Keep close relationship with hotel sales teams to update, exchange market database and analytic to support each other in archiving KPIs
3+ years’ experience in an e-commerce account management role
3+ years’ experience working within travel / tourism
Advanced proficiency in Excel & data modelling
Current travel technology / hotel systems knowledge (CRS, PMS, GDS, CM)
Strong communication skills with fluency in English (written & spoken)
Excellent problem solving, numerical and analytical skills
Thrives in a transformational / change management environment
Outcome focused, team leader and team player
Professional “get it done” attitude and work ethic
Energetic and driven personality
High level interpersonal skills with ability to work collaboratively with sales and other functional teams
Excellent presentation and strong communication skills.
High level ability to set priorities and manage competing demands