ODYSSEA HOSPITALITY MANAGEMENT COMPANY IS CURRENTLY RECRUITING THE FOLLOWING POSITIONS FOR ITS FLAGSHIP HOTELS:
Job Description
Receptionist
Department: Front Office
Employment type: Full time
Properties: Liberty Central Hotels & Resort
Location: Hochiminh, Vietnam
Expected starting date: Jun 2022
About Liberty Central Hotels & Resorts
Liberty Central is a domestic hotel brand combining international quality with Vietnamese flair. Embracing a fresh, urban design, Liberty Central is a bold evolution that offers all the comfort and reassurance of an international brand with distinct touches of Vietnamese culture. With an ambitious vision for Vietnamese hospitality, Liberty Central pursues its own personal style that evokes an atmosphere of comfort and familiarity.
Being recognized for its premium quality and convenient locations, Liberty Central appeals to both international and domestic travelers who seek high standards of quality and comfort combined with distinct local style. They are modern individuals who select brands that reflect their lifestyle and desire the convenience of facilities that support work and encourage leisure. Understanding the traveler’s need for efficiency and peace-of-mind, every hotel under the brand of Liberty Central delivers a calming ambiance and harmonious experience at every stage of the guest journey
Welcome and serve guests with hospitality during their stay as well as check-in and check-out procedures
JOB DESCRIPTION
- To perform check-in and check-out procedures
- To check and make keys for guests and make reports on condition of guests and security.
- To understand, update and provide information related to reservation business, service and to promote other products of the company.
- To answer phone calls and provide information of the hotel (in accordance with proper procedures and policies of the hotel).
- To record all urgent or unusual calls and report if needed or required.
- To take all information of customers via phone calls, mail or email. Welcome, take care and support guests during their stay as well as during check-in and check-out procedures.
- To check, control outgoing calls, ensure all calls are counted in bills and payment requests.
- To check, follow up revenue from phone, adjust when needed.
- To keep strongbox safe.
- To record and check rack rates, update the prices applied for specific types of guests (according to prescription of Marketing and Reservation Department.
- To sell rooms for drop-in guests, support in receiving bookings when needed.
- To handle all complaints of guests with authority allowed. Timely report all issues or complaints, comments of guests to Front Office supervisor or higher authorities.
- To support relevant departments
- Other tasks requested by General Manager and Head of Department.
GENERAL REQUIREMENTS:
- Diploma or Degree in Hotel Profession.
- Experience in field of Customer Service or Reception.
- Extremely high spirit of Customer Service.
- Computer skills: Proficient in Microsoft Office.
- English: Good communication skills
How to Apply
Please apply through website or send your CV direct to HR Department
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